Details

Fabrics

At Heritage Wood Works, we believe that furniture is more than just functional pieces; it’s an expression of your personality and style. We understand the significance of choosing the right fabric to bring your vision to life, and that’s why we take great pride in offering an extensive and carefully curated collection of fabrics that cater to every taste and preference.

*Disclaimer: Some fabrics & leather may not be available due to certain reasons. Please confirm the availability of fabrics & leather from the sales team before ordering. Colors & Wood Textures may vary as per the industrial manufacturing standards recognized globally and due to screen resolutions.

Wood Textures

At Heritage Wood Works, we understand that the essence of exquisite furniture lies in the intricate details and the warmth of wood textures. We take great pride in offering an extensive collection of wood textures that will not only enhance your furniture but also add a touch of natural elegance to your living spaces.

*Disclaimer: Some wooden textures may not be available due to certain reasons. Please confirm the availability of wooden textures from the sales team before ordering. Colors & Textures may vary as per the industrial manufacturing standards recognized globally and due to screen resolutions.

Shipping

1.  Delivery charges vary by location, item weight, and other factors.

2. Expect delivery within 20-25 working days after full payment and order finalization.

3. Unforeseen factors like weather, natural disasters, or political unrest may lead to occasional delays, with proactive communication from us.

4. Delivery timeline starts only after full advance payment and all order details are finalized by the customer.

5. If payment is made by cheque, delivery is scheduled for 25 working days after a successful transfer.

6. Real-time order delivery updates are available on our website, and our delivery partners keep you informed.

7. Consider a 2-3 day buffer for unexpected issues when planning orders.

8. A 24-hour warranty is provided after delivery for immediate issue reporting.

9. Orders should be collected within 7 days of notification to avoid warehouse fees.

10. Orders uncollected for 15 days are considered canceled: Standard orders: 30% deduction with additional warehouse charges after 7 days. Customized orders: 70% deduction.

11. Damage during delivery may affect the delivery timeline, and responsibility depends on the delivery method. We don’t offer a Self-Collect delivery option.

12. An 8-hour delivery window is provided on the specified date.

13. Inappropriate behavior by customers may lead to order cancellation; terms include 30% deduction for standard orders and 70% for customized orders.

Terms & Conditions

Our terms and conditions apply to all invoices issued via online channels or in-store at Heritage Wood Works.

1.  We offer a 2-year wood structure warranty and a 5-year foam warranty. Wood warranty is applicable on Solid wood structures and does not cover any sort of manufactured wood.

2. Design, fabric, and color selections must be confirmed within 24 hours of booking; changes are not allowed afterward.

3. A 60% advance payment is required to confirm an order. The remaining balance is due before delivery, with delivery charges depending on your location. 100% amount will be required for customized orders.

4. Change of mind is not a valid condition for a refund. Orders once delivered & accepted are not eligible for a refund or exchange.

5. Orders not collected 15 days after delivery are considered canceled: Standard orders incur a 30% deduction, along with warehouse charges after 7 days of non-collection. Customized orders have a 70% deduction, with the remainder refunded.

6. No warranty is provided for hardware items like locks, channels, handles, sofa buttons, and studs.

7. Mirrors and glass tops are not covered by our warranty; please inspect them upon delivery for immediate replacement in case of issues.

8. Display photos may include props for visual purposes but are not included with the product.

9. Customized orders are non-refundable, with after-service available in selected cities (customer bears after-service charges, including material costs). Design or dimensional changes are considered customized.

10. Imported fabric we use does not come with a warranty.

11. Original invoice is required for warranty claims.

QUALITY POLICY

At Heritage Wood Works, we believe that quality is not just a feature, but a fundamental aspect of every product we manufacture and sell. We are committed to meeting and exceeding industry standards in every aspect of our manufacturing process to ensure that our customers receive the best quality products possible.

Our manufacturing process is constantly evolving to incorporate the latest techniques and technologies while adhering to the highest industry standards. We employ only experienced and skilled staff in the manufacturing of our products. Our quality control team is well-trained and equipped to detect any quality issues before the order is ready for delivery.

We conduct thorough quality checks at every stage of the manufacturing process to ensure that the finished product meets our high standards. These checks include polish checks, structural integrity checks, fabric checks, and packaging checks, among others.

At Heritage Wood Works, we are committed to providing accurate and detailed product descriptions on our website, but we recognize that there may be a slight variation between the displayed image and the final product due to the nature of the manufacturing process. We cannot offer refunds or replacements for products that are not exactly as displayed on the website within industry standards. The actual measurement may be a little bit different than described due to manual measurement.

We are dedicated to continuous improvement and are always looking for ways to enhance the quality of our products and services. We welcome feedback from our customers and use it to improve our manufacturing processes and ensure that we meet and exceed their expectations.

Thank you for choosing Heritage Wood Works, where quality is not just a feature, but a fundamental aspect of our products and services.